Shipping policy
Do you offer local pick-up?
Yes, we do offer free pick up from Urban Art Market at 548 Chilver Rd, Windsor ONOnce your order is processed and ready for pick up we will send you an email with confirmation.
What are your processing times?
Orders may take up to 3-5 business days to ship out. I do my best to ship out your orders as soon as possible.
Where is my order (Canada)?
Due to Covid-19, shipping times may be delayed and unpredictable. Letter mail can take up to 6 weeks with no tracking, please upgrade to tracked shipping if you want to get your order faster and want to know where your order is. We appreciate your patience!
If you chose letter mail shipping, there is no tracking available. Letter mail can take up to 2 weeks.
We ship out of Ontario. If you are outside Ontario, tracking information does not update until the package arrives in the destination Province. Tracked shipping takes 2-9 business days.
Shipping Policy:
The customer is responsible for ensuring the correct shipping address is entered. We are not responsible if a package is sent out to the wrong address entered by the customer. In the case of an undeliverable or returned package, return fees will apply. These fees are what the courier charges us.
Letter mail in Canada is untracked and uninsured. We are not responsible for lost or stolen mail.